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Support

At AKIPS we strive to provide excellent support. We understand that technical issues can be frustrating, and we are here to assist you in resolving them promptly.

Self-Help Resources

Helpful resources that may assist before reaching out to our support team:

How to reach support

Our knowledgeable support team is here to assist you with technical issues. Whether you have questions about installation, configuration, or troubleshooting, we are ready to provide step-by-step guidance and solutions. We strive to respond to your inquiries and work diligently to resolve your issues quickly.

What to expect from support

STEP 1

Acknowledgement

You will receive an initial response from our support team, via email, acknowledging your inquiry and providing you with the ticket number.

STEP 2

Troubleshooting

Our support team may request additional information or clarification to better understand the issue. They will guide you through troubleshooting steps or request diagnostic information to identify the root cause.

STEP 3

Resolution

We will work diligently to resolve your issue or provide a work around. If the problem requires further investigation, we will keep you updated on the progress and continue communication until a resolution is reached.

STEP 4

Escalation

In rare cases where complex issues arise, our support team may escalate the matter to our development team.

STEP 5

Closure

Once your issue is resolved, our support team will inform you of the solution. If we don’t hear back from you within 7 days, the ticket is closed.

STEP 6

Feedback

We value feedback and encourage you to share your support experience. This helps us improve our services and ensures that we continue to meet expectations. We appreciate all suggestions, comments and testimonials.

We are committed to ensuring your satisfaction and making your experience with our software as smooth as possible. If you have any further questions or concerns, please don’t hesitate to contact our support team.

Thank you for choosing AKIPS Network Monitoring Software!